Frequently asked QUESTION
Our FAQ section is designed to provide quick answers to common inquiries. Here, you’ll find a comprehensive list of questions and answers covering various aspects of our products, services, and policies. If you can‘t find what you’re looking for, don‘t hesitate to contact our customer support team for further assistance.
Product Information
Q1: What's the difference between short link and long link chains?
A: Short link chains have smaller gaps between links, providing a denser visual barrier and stronger tension. Long link chains offer more flexibility and are lighter, making them suitable for temporary or decorative use.
Q2: Can the chain color fade under sunlight?
A: Our plastic chains are made with UV-resistant materials. While prolonged exposure to extreme sunlight may cause minimal fading over years, they remain vibrant and functional for outdoor applications.
Q3: Are the chains suitable for outdoor use?
A: Yes, most of our chains are designed for both indoor and outdoor use, resistant to weather, moisture, and UV exposure. Specific models offer enhanced outdoor durability upon request.
Q4: Can I use these chains for safety barriers?
A: Absolutely. Our Single Color Barrier Chains and Two Color Warning Chains are widely used for safety zoning, crowd control, and visual warnings in industrial and commercial environments.
Ordering & Customization
Q1: Can you produce custom colors or link sizes?
A: Yes, we offer custom color matching and can adjust link sizes based on your specific application needs. Just let us know your requirements.
Q2: What is the minimum order quantity (MOQ)?
A: Our standard MOQ varies depending on product type and customization level, typically starting from 1000 meters for standard models. Please contact our sales team for a precise quote.
Q3: Can I request a custom packaging format?
A: Yes, we offer multiple packaging options, including bags, rolls, boxes, and plastic cases, and can customize according to your retail or logistic needs.
Shipping & Logistics
Q1: What is the typical lead time?
A: Standard lead time ranges from 1 to 6 weeks depending on order volume and customization. We strive to accommodate urgent requests whenever possible.
Q2: Can you support international shipping and documentation?
A: Yes, we provide comprehensive international shipping services, including necessary export documentation, certificates of origin, and compliance papers.
Q3: How are the chains packed and protected during transport?
A: We use protective packaging to prevent damage during transit, including shrink wrap, sturdy boxes, and reinforced pallets for bulk orders.
Quality & Certifications
Q1: Do your chains meet RoHS or REACH standards?
A: Yes, selected models meet international standards including RoHS (10), REACH Annex XVII, and are free from Phthalates, PBDE, HBCDD, and other restricted substances. Certificates and test reports are available upon request.
Q2: Can you provide test reports or certifications?
A: Absolutely. We regularly conduct third-party testing and can provide full certification reports for your records and compliance checks.
Q3: How do you ensure consistent quality in bulk orders?
A: We maintain strict quality control protocols throughout production, including raw material inspection, in-process checks, and final product testing to ensure every batch meets our standards.
Partnership & After-Sales Support
Q1: Do you offer exclusive distribution opportunities?
A: We welcome long-term partnerships and can discuss exclusive distribution arrangements based on your market potential and commitment.
Q2: What happens if I receive defective items?
A: We stand behind our quality. If any defect is found, please contact us immediately. We offer prompt replacements or refunds depending on the situation. Customer satisfaction is our priority.
Q3: Can we schedule a video call for product presentation?
A: Of course! We are happy to arrange online meetings to present our products, discuss specifications, and answer any technical or commercial questions you may have.